Degraded performance: Ascend Functionality (West US)

Incident Report for Ascend Retail Management Solutions

Resolved

This incident has been resolved. If you experience any issues moving forward, please contact our Ascend Support Team. Thank you.

Posted Jun 20, 2025 - 11:49 CDT

Investigating

We're currently investigating an issue affecting our online services that is disrupting Ascend functionality for retailers in the Western United States. You may experience errors with Ascend until the issue is resolved. We'll post here when there's an update. Thank you for your patience.

Posted Jun 20, 2025 - 09:40 CDT

This incident affected: Services (Ascend HQ, Multi-store, Stratus).