Service health status
All Systems Operational
Phone support Operational
90 days ago
100.0 % uptime
Today
United States ? Operational
90 days ago
100.0 % uptime
Today
Canada ? Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
90 days ago
100.0 % uptime
Today
Chase Payments ? Operational
90 days ago
100.0 % uptime
Today
Trek Card ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.99 % uptime
Today
Ascend HQ ? Operational
90 days ago
99.96 % uptime
Today
Ascend Updates ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Multi-store ? Operational
90 days ago
100.0 % uptime
Today
Retailer Portal ? Operational
90 days ago
99.98 % uptime
Today
Stratus ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Third-party integrations Operational
90 days ago
100.0 % uptime
Today
Facturama ? Operational
90 days ago
100.0 % uptime
Today
Fiskaly ? Operational
90 days ago
100.0 % uptime
Today
Locally ? Operational
90 days ago
100.0 % uptime
Today
QBP ? Operational
90 days ago
100.0 % uptime
Today
SmartEtailing ? Operational
90 days ago
100.0 % uptime
Today
Trek ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Updates ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Special support hours Aug 17, 16:00-17:00 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, August 17th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:36 CDT
Holiday support hours - Labor Day Sep 6, 08:00 - Sep 7, 00:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 30, 17:40 CDT
Scheduled - Our phone lines will be closed on Monday, September 6th in observance of Labor Day. The support line will be unavailable during this time. If you have an emergency between 8:00 AM and 5:00 PM CST, please call (877) 875-8663 and leave a message.
Jul 30, 17:13 CDT
Special support hours Sep 21, 16:00-17:00 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, September 21st for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:39 CDT
Special support hours Oct 19, 16:00-17:00 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, October 19th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:47 CDT
Special support hours Nov 16, 16:47-17:47 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, November 16th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:48 CDT
Holiday support hours - Thanksgiving Nov 25, 17:14 - Nov 27, 17:14 CDT
Our phone lines will be closed on Thursday, November 25th and Friday, November 26th in observance of Thanksgiving. The support line will be completely closed on Thanksgiving Day. However, if you have an emergency on Friday the 26th, between 8:00 AM and 5:00 PM CST, please call (877) 875-8663 and leave a message. Our on call teammate will call you back ASAP!
Posted on Jul 30, 17:19 CDT
Special support hours Dec 21, 16:00-17:00 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, December 21st for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:49 CDT
Holiday support hours - Winter Holiday Dec 24, 00:00 - Dec 25, 00:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 30, 17:46 CDT
Update - We will be undergoing scheduled maintenance during this time.
Dec 24, 00:00 CST
Scheduled - Our phone lines will be closed on Friday, December 24th and Saturday, December 25th for winter holiday.

If you have an emergency between 8:00 AM and 5:00 PM CST on Friday, December 24th, please call (877) 875-8663 and leave a message.

The support line will be completely closed on Saturday, December 25th. We will return to normal hours on Sunday, December 26th. Happy holidays!
Dec 24, 00:00 CST
Holiday support hours - New Year's Eve Dec 31, 00:00 - Jan 2, 00:00 CDT
Our phone lines will be closed on Friday, December 31st and Saturday, January 1st in observance of New Year's Eve. If you have an emergency between 8:00 AM and 5:00 PM CST on New Year's Eve, please call (877) 875-8663 and leave a message. The support line will be completely closed on New Years day. We will go back to normal hours starting January 2nd.
Posted on Jul 30, 17:40 CDT
Past Incidents
Aug 3, 2021

No incidents reported today.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021
Resolved - This issue has been resolved, you can access your Ascend HQ normally.
Jul 20, 15:46 CDT
Investigating - We're currently investigating an issue affecting one or more of our online services that is disrupting Ascend functionality. You may experience errors with the affected component(s) until the issue is resolved.
Jul 20, 15:04 CDT