Service health status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Phone support Operational
90 days ago
99.89 % uptime
Today
Phone Support - US ? Operational
90 days ago
99.89 % uptime
Today
Phone Support - CA ? Operational
90 days ago
99.89 % uptime
Today
Payment processing Operational
90 days ago
99.6 % uptime
Today
Ascend Pay ? Operational
90 days ago
98.81 % uptime
Today
Chase Payments ? Operational
90 days ago
100.0 % uptime
Today
Klarna - US ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.94 % uptime
Today
Ascend HQ ? Operational
90 days ago
99.93 % uptime
Today
Ascend Updates ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Multi-store ? Operational
90 days ago
99.97 % uptime
Today
Retailer Portal ? Operational
90 days ago
100.0 % uptime
Today
Stratus ? Operational
90 days ago
99.72 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Third-party integrations Operational
90 days ago
100.0 % uptime
Today
Facturama ? Operational
90 days ago
100.0 % uptime
Today
Fiskaly ? Operational
90 days ago
100.0 % uptime
Today
Locally ? Operational
90 days ago
100.0 % uptime
Today
QBP ? Operational
90 days ago
100.0 % uptime
Today
SmartEtailing ? Operational
90 days ago
100.0 % uptime
Today
Trek ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Updates ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
Outage: Phone support
Resolved - This incident has been resolved. Thank you for your patience during this outage.
Jul 16, 10:38 CDT
Identified - We've identified an issue preventing incoming calls to the Ascend phone support line from reaching our team. If you're attempting to call, you will be unable to establish a connection until a fix is applied.

If you need help now, email us at support@ascendrms.com to submit a ticket or troubleshoot your issue using our online resources: http://www.ascendrms.com/gethelp
Jul 16, 08:27 CDT
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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