Ascend Retail Management Solutions Status

Service health status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Phone support Operational

90 days ago

100.0 % uptime

Today

United States Operational

90 days ago

100.0 % uptime

Today

Canada Operational

90 days ago

100.0 % uptime

Today

Payment processing Operational

90 days ago

100.0 % uptime

Today

Chase Payments Operational

90 days ago

100.0 % uptime

Today

Trek Card Operational

90 days ago

100.0 % uptime

Today

Services Operational

90 days ago

99.99 % uptime

Today

Ascend HQ Operational

90 days ago

99.96 % uptime

Today

Ascend Updates Operational

90 days ago

100.0 % uptime

Today

Email Operational

90 days ago

100.0 % uptime

Today

Multi-store Operational

90 days ago

100.0 % uptime

Today

Retailer Portal Operational

90 days ago

99.98 % uptime

Today

Stratus Operational

90 days ago

100.0 % uptime

Today

SMS Operational

90 days ago

100.0 % uptime

Today

Third-party integrations Operational

90 days ago

100.0 % uptime

Today

Facturama Operational

90 days ago

100.0 % uptime

Today

Fiskaly Operational

90 days ago

100.0 % uptime

Today

Locally Operational

90 days ago

100.0 % uptime

Today

QBP Operational

90 days ago

100.0 % uptime

Today

SmartEtailing Operational

90 days ago

100.0 % uptime

Today

Trek Operational

90 days ago

100.0 % uptime

Today

Microsoft Updates Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Special support hours Aug 17, 16:00-17:00 CDT

Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, August 17th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:36 CDT

Holiday support hours - Labor Day Sep 6, 08:00 - Sep 7, 00:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 30, 17:40 CDT

Scheduled - Our phone lines will be closed on Monday, September 6th in observance of Labor Day. The support line will be unavailable during this time. If you have an emergency between 8:00 AM and 5:00 PM CST, please call (877) 875-8663 and leave a message.
Jul 30, 17:13 CDT

Special support hours Sep 21, 16:00-17:00 CDT

Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, September 21st for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:39 CDT

Special support hours Oct 19, 16:00-17:00 CDT

Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, October 19th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:47 CDT

Special support hours Nov 16, 16:47-17:47 CDT

Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, November 16th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:48 CDT

Holiday support hours - Thanksgiving Nov 25, 17:14 - Nov 27, 17:14 CDT

Our phone lines will be closed on Thursday, November 25th and Friday, November 26th in observance of Thanksgiving. The support line will be completely closed on Thanksgiving Day. However, if you have an emergency on Friday the 26th, between 8:00 AM and 5:00 PM CST, please call (877) 875-8663 and leave a message. Our on call teammate will call you back ASAP!
Posted on Jul 30, 17:19 CDT

Special support hours Dec 21, 16:00-17:00 CDT

Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, December 21st for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:49 CDT

Holiday support hours - Winter Holiday Dec 24, 00:00 - Dec 25, 00:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 30, 17:46 CDT

Update - We will be undergoing scheduled maintenance during this time.
Dec 24, 00:00 CST

Scheduled - Our phone lines will be closed on Friday, December 24th and Saturday, December 25th for winter holiday.

If you have an emergency between 8:00 AM and 5:00 PM CST on Friday, December 24th, please call (877) 875-8663 and leave a message.

The support line will be completely closed on Saturday, December 25th. We will return to normal hours on Sunday, December 26th. Happy holidays!
Dec 24, 00:00 CST

Holiday support hours - New Year's Eve Dec 31, 00:00 - Jan 2, 00:00 CDT

Our phone lines will be closed on Friday, December 31st and Saturday, January 1st in observance of New Year's Eve. If you have an emergency between 8:00 AM and 5:00 PM CST on New Year's Eve, please call (877) 875-8663 and leave a message. The support line will be completely closed on New Years day. We will go back to normal hours starting January 2nd.
Posted on Jul 30, 17:40 CDT

Past Incidents

Aug 3, 2021

No incidents reported today.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

Degraded performance: Ascend HQ

Resolved - This issue has been resolved, you can access your Ascend HQ normally.
Jul 20, 15:46 CDT

Investigating - We're currently investigating an issue affecting one or more of our online services that is disrupting Ascend functionality. You may experience errors with the affected component(s) until the issue is resolved.
Jul 20, 15:04 CDT

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