Service health status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Phone support Operational
90 days ago
100.0 % uptime
Today
Phone Support - US ? Operational
90 days ago
100.0 % uptime
Today
Phone Support - CA ? Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
90 days ago
100.0 % uptime
Today
Chase Payments ? Operational
90 days ago
100.0 % uptime
Today
Klarna - US ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.84 % uptime
Today
Ascend HQ ? Operational
90 days ago
100.0 % uptime
Today
Ascend Updates ? Operational
90 days ago
99.67 % uptime
Today
Email ? Operational
90 days ago
99.89 % uptime
Today
Multi-store ? Operational
90 days ago
99.67 % uptime
Today
Retailer Portal ? Operational
90 days ago
100.0 % uptime
Today
Stratus ? Operational
90 days ago
99.67 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Third-party integrations Operational
90 days ago
99.91 % uptime
Today
Facturama ? Operational
90 days ago
100.0 % uptime
Today
Fiskaly ? Operational
90 days ago
100.0 % uptime
Today
Locally ? Operational
90 days ago
99.75 % uptime
Today
QBP ? Operational
90 days ago
100.0 % uptime
Today
SmartEtailing ? Operational
90 days ago
100.0 % uptime
Today
Trek ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Updates ? Operational
90 days ago
99.67 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Updated support hours Sep 16, 2024 00:00-01:00 CDT
Beginning Monday 9/16, Ascend Support hours are shifting to provide deeper support during the busiest times of day. The shift will offer you and your customers quicker assistance when you need it the most!

New Hours:
Monday - Friday: 8am CT - 7:30pm CT
Saturday: 8:30am CT - 7:30pm CT
Sunday: 9:30am CT - 7:30pm CT

If any issues arise past 7:30pm CT, please email us at support@ascendrms.com and we will follow up the next day.
Posted on Sep 10, 2024 - 12:06 CDT
Past Incidents
Sep 15, 2024

No incidents reported today.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024
AscendPay - Incorrect Financial Reporting 8/28 - 9/4
Completed - The scheduled maintenance has been completed.
Sep 11, 00:07 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 16:07 CDT
Scheduled - The Adyen Engineering team continues to actively work to regenerate the affected Balance Platform Accounting and Payout Reports between 8/28 & 9/4, expected to be delivered by 18:00 CEST, September 10, 2024
Sep 10, 16:06 CDT
Sep 10, 2024
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

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