Service health status
Identified - There are two Windows updates that severely impact your ability to print through Ascend:
1. Windows update KB5005565: This update came out about a month ago. It breaks networked printers.
2. Windows update KB5006670: This update came out this morning. It is making some printers not display, nor function, from within Ascend.

Microsoft is working on resolutions for both issues, though no timetable has been given.

We are aware some retailers are uninstalling these updates. While this does allow for printers to work as they previously had, it prevents security updates which Windows is trying to install to protect you from potential threats. Please be aware of this side effect.

We will update this thread with any news we hear from Microsoft, or if we uncover any paths in which we can provide a workaround for these issues. We apologize to anyone facing these issues and will do whatever we can to assist.
Oct 13, 11:44 CDT
Update - We are continuing to investigate this issue.
Sep 15, 11:34 CDT
Investigating - Windows is currently investigating this issue.
Sep 15, 11:26 CDT
Phone support Operational
90 days ago
100.0 % uptime
Today
United States ? Operational
90 days ago
100.0 % uptime
Today
Canada ? Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
90 days ago
100.0 % uptime
Today
Chase Payments ? Operational
90 days ago
100.0 % uptime
Today
Trek Card ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.63 % uptime
Today
Ascend HQ ? Operational
90 days ago
99.95 % uptime
Today
Ascend Online Reports (AOR) ? Operational
90 days ago
98.79 % uptime
Today
Ascend Updates ? Operational
90 days ago
98.4 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Multi-store ? Operational
90 days ago
100.0 % uptime
Today
Retailer Portal ? Operational
90 days ago
100.0 % uptime
Today
Stratus ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
99.86 % uptime
Today
Third-party integrations Major Outage
90 days ago
98.27 % uptime
Today
Facturama ? Operational
90 days ago
100.0 % uptime
Today
Fiskaly ? Operational
90 days ago
100.0 % uptime
Today
Locally ? Operational
90 days ago
100.0 % uptime
Today
QBP ? Operational
90 days ago
100.0 % uptime
Today
SmartEtailing ? Operational
90 days ago
100.0 % uptime
Today
Trek ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Updates ? Major Outage
90 days ago
87.65 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Special support hours Oct 19, 16:00-17:00 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, October 19th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:47 CDT
Special support hours Nov 16, 16:47-17:47 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, November 16th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:48 CDT
Holiday support hours - Thanksgiving Nov 25, 17:14 - Nov 27, 17:14 CDT
Our phone lines will be closed on Thursday, November 25th and Friday, November 26th in observance of Thanksgiving. The support line will be completely closed on Thanksgiving Day. However, if you have an emergency on Friday the 26th, between 8:00 AM and 5:00 PM CST, please call (877) 875-8663 and leave a message. Our on call teammate will call you back ASAP!
Posted on Jul 30, 17:19 CDT
Special support hours Dec 21, 16:00-17:00 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, December 21st for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:49 CDT
Holiday support hours - Winter Holiday Dec 24, 00:00 - Dec 25, 00:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 30, 17:46 CDT
Update - We will be undergoing scheduled maintenance during this time.
Dec 24, 00:00 CST
Scheduled - Our phone lines will be closed on Friday, December 24th and Saturday, December 25th for winter holiday.

If you have an emergency between 8:00 AM and 5:00 PM CST on Friday, December 24th, please call (877) 875-8663 and leave a message.

The support line will be completely closed on Saturday, December 25th. We will return to normal hours on Sunday, December 26th. Happy holidays!
Dec 24, 00:00 CST
Holiday support hours - New Year's Eve Dec 31, 00:00 - Jan 2, 00:00 CDT
Our phone lines will be closed on Friday, December 31st and Saturday, January 1st in observance of New Year's Eve. If you have an emergency between 8:00 AM and 5:00 PM CST on New Year's Eve, please call (877) 875-8663 and leave a message. The support line will be completely closed on New Years day. We will go back to normal hours starting January 2nd.
Posted on Jul 30, 17:40 CDT
Past Incidents
Oct 15, 2021

No incidents reported today.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

Unresolved incident: Printer issues after Windows update..

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.

Oct 1, 2021

No incidents reported.