Service health status

Service Under Maintenance

Phone support Under Maintenance
90 days ago
99.04 % uptime
Today
Phone Support - US Under Maintenance
90 days ago
99.04 % uptime
Today
Phone Support - CA Under Maintenance
90 days ago
99.04 % uptime
Today
Payment processing Operational
90 days ago
99.99 % uptime
Today
Ascend Pay Operational
90 days ago
99.99 % uptime
Today
Chase Payments Operational
90 days ago
99.99 % uptime
Today
Klarna - US Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
85.43 % uptime
Today
Ascend HQ Operational
90 days ago
100.0 % uptime
Today
Ascend Updates Operational
90 days ago
79.61 % uptime
Today
Email Operational
90 days ago
79.61 % uptime
Today
Multi-store Operational
90 days ago
79.61 % uptime
Today
Retailer Portal Operational
90 days ago
100.0 % uptime
Today
Stratus Operational
90 days ago
79.6 % uptime
Today
SMS Operational
90 days ago
79.61 % uptime
Today
Third-party integrations Operational
90 days ago
99.99 % uptime
Today
Facturama Operational
90 days ago
100.0 % uptime
Today
Fiskaly Operational
90 days ago
100.0 % uptime
Today
Locally Operational
90 days ago
99.95 % uptime
Today
QBP Operational
90 days ago
100.0 % uptime
Today
SmartEtailing Operational
90 days ago
100.0 % uptime
Today
Trek Operational
90 days ago
100.0 % uptime
Today
Microsoft Updates Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 28, 2026
Resolved - This incident has been resolved, if you are still experiencing issues connecting to Stratus services after rebooting your devices, please reach out to Ascend Support
Jul 28, 10:02 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 09:37 CDT
Identified - We are aware of the US East region Stratus outage and are working to restore services as quickly as possible.
Jul 28, 09:29 CDT
Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Resolved - Locally has reverted their code changes and the functionality should be enabled and working as designed once more.
Jul 17, 12:03 CDT
Identified - Locally has made a code change that is resulting orders failing to be completed and their services have been temporarily suspended until the issue can be resolved. We are working with Locally Support to resolve and reenable this as soon as possible.
Jul 17, 11:00 CDT
Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.