Global Outage: Phone support

Incident Report for Ascend Retail Management Solutions

Resolved

This issue has been resolved by our partner. All phone queues are operational. Thank you for your patience as the issue was addressed.

Posted Jan 19, 2024 - 10:40 CST

Identified

We've identified an issue preventing incoming calls to the Ascend phone support line from reaching our team. If you're attempting to call, you may be unable to establish a connection until a fix is applied.

If you need help now, click here to submit a ticket or troubleshoot your issue using our online resources: http://www.ascendrms.com/gethelp

Posted Jan 19, 2024 - 09:07 CST

This incident affected: Phone support (Phone Support - US, Phone Support - CA).