Degraded performance: Credit Card Integration

Incident Report for Ascend Retail Management Solutions

Resolved

Our development team has released a hotfix to address this issue. We have verified that Ascend Pay charges are now being processed correctly. We apologize for any inconvenience this caused you and your customers. Thank you for your patience.

Posted Mar 27, 2024 - 19:10 CDT

Update

Please be advised that we recommend not taking credit card payments at this time. We will update this thread as soon as we have more details.

Posted Mar 27, 2024 - 16:34 CDT

Investigating

We're currently investigating an issue affecting Ascend Pay processing within Ascend. If you're having issues with timeouts, please do not try to run the payment again. Call into support for further assistance (877-875-8663). We will update this post within an hour with further details. Thank you for your patience.

Posted Mar 27, 2024 - 16:27 CDT

This incident affected: Services (Stratus).