Ascend Stratus and HQ Issues

Incident Report for Ascend Retail Management Solutions

Resolved

This issue has been resolved by Microsoft. Ascend should no longer be impacted. Please call our support line if you continue seeing problems. Thank you for your patience as Microsoft resolved this issue,

Posted Oct 29, 2025 - 18:42 CDT

Update

Microsoft has implemented a fix. They believe this will resolve the issue by 6:30pm CT. Thank you again for your patience during this time.

https://azure.status.microsoft/en-us/status

Posted Oct 29, 2025 - 15:00 CDT

Update

The Microsoft Azure issue is still impacting Ascend services. Microsoft is working on rolling back their last update in an effort to fix this issue. We will post any updates we receive as soon as we get them. Thank you for your patience as we work with our partners at Microsoft to fix this issue.

Posted Oct 29, 2025 - 13:25 CDT

Identified

We've identified an issue impacting Ascend functionality. Microsoft Azure, our cloud computing service, is down: https://downdetector.com/status/windows-azure/.

Ascend will have issues with most functionality until this is resolved by Microsoft. We will update this thread once we have more information.

Posted Oct 29, 2025 - 11:08 CDT

This incident affected: Services (Ascend HQ, Multi-store, Stratus) and Payment processing (Ascend Pay, Chase Payments).