Service health status
Update - We are continuing to investigate this issue.
Sep 15, 11:34 CDT
Investigating - Windows is currently investigating this issue.
Sep 15, 11:26 CDT
Phone support Operational
90 days ago
100.0 % uptime
Today
United States ? Operational
90 days ago
100.0 % uptime
Today
Canada ? Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
90 days ago
100.0 % uptime
Today
Chase Payments ? Operational
90 days ago
100.0 % uptime
Today
Trek Card ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.63 % uptime
Today
Ascend HQ ? Operational
90 days ago
99.95 % uptime
Today
Ascend Online Reports (AOR) ? Operational
90 days ago
98.79 % uptime
Today
Ascend Updates ? Operational
90 days ago
97.65 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Multi-store ? Operational
90 days ago
100.0 % uptime
Today
Retailer Portal ? Operational
90 days ago
100.0 % uptime
Today
Stratus ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
99.86 % uptime
Today
Third-party integrations Partial Outage
90 days ago
99.9 % uptime
Today
Facturama ? Operational
90 days ago
100.0 % uptime
Today
Fiskaly ? Operational
90 days ago
100.0 % uptime
Today
Locally ? Operational
90 days ago
100.0 % uptime
Today
QBP ? Operational
90 days ago
100.0 % uptime
Today
SmartEtailing ? Operational
90 days ago
100.0 % uptime
Today
Trek ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Updates ? Partial Outage
90 days ago
99.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Special support hours Sep 21, 16:00-17:00 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, September 21st for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:39 CDT
Special support hours Oct 19, 16:00-17:00 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, October 19th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:47 CDT
Special support hours Nov 16, 16:47-17:47 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, November 16th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:48 CDT
Holiday support hours - Thanksgiving Nov 25, 17:14 - Nov 27, 17:14 CDT
Our phone lines will be closed on Thursday, November 25th and Friday, November 26th in observance of Thanksgiving. The support line will be completely closed on Thanksgiving Day. However, if you have an emergency on Friday the 26th, between 8:00 AM and 5:00 PM CST, please call (877) 875-8663 and leave a message. Our on call teammate will call you back ASAP!
Posted on Jul 30, 17:19 CDT
Special support hours Dec 21, 16:00-17:00 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, December 21st for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Jul 30, 16:49 CDT
Holiday support hours - Winter Holiday Dec 24, 00:00 - Dec 25, 00:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 30, 17:46 CDT
Update - We will be undergoing scheduled maintenance during this time.
Dec 24, 00:00 CST
Scheduled - Our phone lines will be closed on Friday, December 24th and Saturday, December 25th for winter holiday.

If you have an emergency between 8:00 AM and 5:00 PM CST on Friday, December 24th, please call (877) 875-8663 and leave a message.

The support line will be completely closed on Saturday, December 25th. We will return to normal hours on Sunday, December 26th. Happy holidays!
Dec 24, 00:00 CST
Holiday support hours - New Year's Eve Dec 31, 00:00 - Jan 2, 00:00 CDT
Our phone lines will be closed on Friday, December 31st and Saturday, January 1st in observance of New Year's Eve. If you have an emergency between 8:00 AM and 5:00 PM CST on New Year's Eve, please call (877) 875-8663 and leave a message. The support line will be completely closed on New Years day. We will go back to normal hours starting January 2nd.
Posted on Jul 30, 17:40 CDT
Past Incidents
Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

Unresolved incident: Networked printer issues after Windows update..

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021
Completed - The scheduled maintenance has been completed.
Sep 7, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 08:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 30, 17:40 CDT
Scheduled - Our phone lines will be closed on Monday, September 6th in observance of Labor Day. The support line will be unavailable during this time. If you have an emergency between 8:00 AM and 5:00 PM CST, please call (877) 875-8663 and leave a message.
Jul 30, 17:13 CDT
Sep 6, 2021
Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.