Service health status
All Systems Operational
Phone support Operational
90 days ago
100.0 % uptime
Today
United States ? Operational
90 days ago
100.0 % uptime
Today
Canada ? Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
90 days ago
100.0 % uptime
Today
Chase Payments ? Operational
90 days ago
100.0 % uptime
Today
Trek Card ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.91 % uptime
Today
Ascend HQ ? Operational
90 days ago
99.92 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Multi-store ? Operational
90 days ago
99.78 % uptime
Today
Retailer Portal ? Operational
90 days ago
100.0 % uptime
Today
Stratus ? Operational
90 days ago
99.78 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Third-party integrations Operational
90 days ago
100.0 % uptime
Today
Facturama ? Operational
90 days ago
100.0 % uptime
Today
Fiskaly ? Operational
90 days ago
100.0 % uptime
Today
Locally ? Operational
90 days ago
100.0 % uptime
Today
QBP ? Operational
90 days ago
100.0 % uptime
Today
SmartEtailing ? Operational
90 days ago
100.0 % uptime
Today
Trek ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Special support hours May 18, 16:00-17:00 CDT
Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, May 18th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Posted on Mar 18, 14:51 CDT
Past Incidents
Apr 21, 2021
Resolved - This incident has been resolved.
Apr 21, 08:49 CDT
Monitoring - Auth0 has reported that the issue has been fixed and services are returning to normal. Ascend HQ logins should be working again.
Apr 20, 16:33 CDT
Update - Auth0, the service that handles the login service for Ascend HQ, is continuing to work on restoring services. Until this is resolved, Ascend HQ logins will not work. For real-time updates on their progress, you can view their status page here:

https://status.auth0.com/incidents/zvjzyc7912g5?u=v0zzz6jxvbv7
Apr 20, 14:38 CDT
Identified - We've identified the issue(s) affecting Ascend online services and are currently working on a fix. You may continue to experience errors with the affected components until the fix is applied.
Apr 20, 11:08 CDT
Apr 20, 2021
Completed - The scheduled maintenance has been completed.
Apr 20, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 16:01 CDT
Scheduled - Our phone lines will be closed from 4:00 to 5:00 PM CST on Tuesday, April 20th for a feedback session. The support line will be closed during this time. If you have an emergency, please call (877) 875-8663 and leave a message.
Mar 18, 14:46 CDT
Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021
Postmortem - Read details
Apr 12, 08:56 CDT
Resolved - This incident has been resolved.
Apr 12, 08:04 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 20:13 CDT
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 19:37 CDT
Investigating - We're currently investigating an issue affecting one or more of our online services that is disrupting Ascend functionality. You may experience errors with the affected component(s) until the issue is resolved.
Apr 9, 18:28 CDT
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.