Monitoring - We've resolved the issue impacting this integration. We will monitor to make sure everything works accordingly. We will update this post on 3/27 once we've verified things are working as planned for a week. Please call into support if you do see any issues.
Please note, for existing orders:
If they were created in Ascend: -Status likely says "Submitted (Pending)". If so, clicking the Sync button will re-pull the whole order and it will then be up-to-date.
For those created in HQ or B2B: -The order may or may not have been pulled into the client. If pulled in, then it may be in part or in full. It will be resolved either when receiving via the Receiving Wizard or by creating a dummy order with a random product and the B2B vendor order number, saving the order (NOT Apply), reopening the order, then clicking the Sync button. -Note: Orders created in HQ/B2B that are un-synced or incompletely synced to the client will potentially impact Reorder Items and Special Order Items if additional Trek orders are created before those products are received.
Mar 19, 2024 - 13:56 CDT
Investigating - We're currently investigating an issue affecting Trek B2B integration. You may experience errors with Purchase Order Syncing until the issue is resolved.
Mar 15, 2024 - 17:20 CDT
Phone support
Operational
90 days ago
99.92
% uptime
Today
Phone Support - US
?
Operational
90 days ago
99.92
% uptime
Today
Phone Support - CA
?
Operational
90 days ago
99.92
% uptime
Today
Payment processing
Operational
90 days ago
100.0
% uptime
Today
Chase Payments
?
Operational
90 days ago
100.0
% uptime
Today
Klarna - US
?
Operational
90 days ago
100.0
% uptime
Today
Services
Operational
90 days ago
99.99
% uptime
Today
Ascend HQ
?
Operational
90 days ago
100.0
% uptime
Today
Ascend Updates
?
Operational
90 days ago
100.0
% uptime
Today
Email
?
Operational
90 days ago
100.0
% uptime
Today
Multi-store
?
Operational
90 days ago
100.0
% uptime
Today
Retailer Portal
?
Operational
90 days ago
100.0
% uptime
Today
Stratus
?
Operational
90 days ago
99.96
% uptime
Today
SMS
?
Operational
90 days ago
100.0
% uptime
Today
Third-party integrations
Degraded Performance
90 days ago
99.77
% uptime
Today
Facturama
?
Operational
90 days ago
100.0
% uptime
Today
Fiskaly
?
Operational
90 days ago
100.0
% uptime
Today
Locally
?
Operational
90 days ago
100.0
% uptime
Today
QBP
?
Operational
90 days ago
100.0
% uptime
Today
SmartEtailing
?
Operational
90 days ago
100.0
% uptime
Today
Trek
?
Degraded Performance
90 days ago
98.43
% uptime
Today
Microsoft Updates
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Our development team has released a hotfix to address this issue. We have verified that Ascend Pay charges are now being processed correctly. We apologize for any inconvenience this caused you and your customers. Thank you for your patience.
Mar 27, 19:10 CDT
Update -
Please be advised that we recommend not taking credit card payments at this time. We will update this thread as soon as we have more details.
Mar 27, 16:34 CDT
Investigating -
We're currently investigating an issue affecting Ascend Pay processing within Ascend. If you're having issues with timeouts, please do not try to run the payment again. Call into support for further assistance (877-875-8663). We will update this post within an hour with further details. Thank you for your patience.
Mar 27, 16:27 CDT
Resolved -
This incident has now been resolved. We're sorry this issue impacted you and appreciate your patience as we worked to resolve it.
Mar 20, 08:11 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 3, 03:39 CST
Investigating -
We're currently investigating an issue affecting one or more of our online services that is disrupting Ascend functionality. You may experience errors with the affected component(s) until the issue is resolved.
Störung in Ascend - Wir untersuchen derzeit ein Problem, das einen oder mehrere unserer Online-Dienste betrifft und die Funktionalität von Ascend beeinträchtigt. Bis das Problem behoben ist, kann es zu Abstürzen und langen Wartezeiten kommen.
Incident sur Ascend - Un problème qui affecte un ou plusieurs services Ascend est survenu, nous enquêtons actuellement dessus. Il est fort possible que des plantages ou des temps chargement à rallonge interviennent.
Mar 1, 03:29 CST