Service health status

All Systems Operational

Phone support Operational
90 days ago
100.0 % uptime
Today
Phone Support - US ? Operational
90 days ago
100.0 % uptime
Today
Phone Support - CA ? Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
90 days ago
99.6 % uptime
Today
Ascend Pay ? Operational
90 days ago
98.81 % uptime
Today
Chase Payments ? Operational
90 days ago
100.0 % uptime
Today
Klarna - US ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.96 % uptime
Today
Ascend HQ ? Operational
90 days ago
99.96 % uptime
Today
Ascend Updates ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Multi-store ? Operational
90 days ago
100.0 % uptime
Today
Retailer Portal ? Operational
90 days ago
100.0 % uptime
Today
Stratus ? Operational
90 days ago
99.75 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Third-party integrations Operational
90 days ago
100.0 % uptime
Today
Facturama ? Operational
90 days ago
100.0 % uptime
Today
Fiskaly ? Operational
90 days ago
100.0 % uptime
Today
Locally ? Operational
90 days ago
100.0 % uptime
Today
QBP ? Operational
90 days ago
100.0 % uptime
Today
SmartEtailing ? Operational
90 days ago
100.0 % uptime
Today
Trek ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Updates ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Resolved - The issue has been resolved, the development team is working to ensure this issue does not occur again.
May 30, 08:05 CDT
Monitoring - Response times have improved. Functionality should be back to normal. We will continue to investigate possible root causes in order to prevent it from happening again.

Thank you again for your patience as we addressed this issue.

May 29, 15:42 CDT
Investigating - There's currently an issue impacting some Ascend functionality. Our team is actively working on a resolution.

If you see an unexpected error, it's likely due to this issue. In some cases you can exit out of the error and continue work. In others, this will not work and you''ll need to wait for our team to resolve the issue.

Please subscribe to this status page to stay up to date on this and any other future issues impacting Ascend.

Thank you for your patience as we work to resolve the issue.

May 29, 14:45 CDT
May 29, 2025
May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.