Service health status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Phone support Operational
90 days ago
100.0 % uptime
Today
Phone Support - US ? Operational
90 days ago
100.0 % uptime
Today
Phone Support - CA ? Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
90 days ago
99.6 % uptime
Today
Ascend Pay ? Operational
90 days ago
98.81 % uptime
Today
Chase Payments ? Operational
90 days ago
100.0 % uptime
Today
Klarna - US ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Ascend HQ ? Operational
90 days ago
100.0 % uptime
Today
Ascend Updates ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Multi-store ? Operational
90 days ago
100.0 % uptime
Today
Retailer Portal ? Operational
90 days ago
100.0 % uptime
Today
Stratus ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Third-party integrations Operational
90 days ago
100.0 % uptime
Today
Facturama ? Operational
90 days ago
100.0 % uptime
Today
Fiskaly ? Operational
90 days ago
100.0 % uptime
Today
Locally ? Operational
90 days ago
100.0 % uptime
Today
QBP ? Operational
90 days ago
100.0 % uptime
Today
SmartEtailing ? Operational
90 days ago
100.0 % uptime
Today
Trek ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Updates ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Ascend Pay Payment Issues
Resolved - Our development team has implemented changes based on the information from our third-party processor, and connection errors have dropped. Additionally they implemented shorter wait times for connection issues to reduce slowdowns in case of a future connection event. Terminals and Ascend should be operating normally now, please call Support if you are experiencing ongoing issues, and we thank you for your patience.
Apr 25, 09:56 CDT
Monitoring - If you are experiencing AscendPay issues or Ascend slowdowns and you are on AscendPay, we recommend rebooting your server PC and terminals (hold the green button) to refresh the connection. We are working with our third-party processor to resolve terminal connection issues that result in slowness and timeouts as quickly as possible.
Apr 23, 19:59 CDT
Update - Ascend Pay services are stabilizing, but we have not yet identified the root cause. We appreciate your patience and understanding as we continue to work towards a resolution.
Apr 23, 11:43 CDT
Identified - We are currently investigating continued delays in connecting payment terminals to Ascend, which may result in timeouts. Transactions using Pay-By-Link are still processing, but may take longer than usual. Thank you for your patience as we work to resolve this issue.
Apr 23, 08:30 CDT
Apr 24, 2025

No incidents reported.

Apr 23, 2025
Elevated response times for DOTS locations identified
Resolved - This incident has been resolved.
Apr 23, 17:45 CDT
Identified - We are aware of an issue affecting DOTS retail locations. Stratus response times are elevated and we are working with development to resolve the issue as quickly as possible. Thanks you for your patience and understanding.
Apr 23, 11:35 CDT
Apr 22, 2025
Ascend Pay Terminal Connectivity Issues
Resolved - We are no longer seeing terminal connection errors, if a reboot (holding the green button) does not reconnect your terminal, please reach out to Ascend Support.
Apr 22, 13:51 CDT
Update - We are continuing to monitor for any further issues.
Apr 22, 12:07 CDT
Monitoring - We are actively working to clear caches and recommend rebooting payment terminals (hold the green button) and computers to expedite the resolution process. Thank you for your cooperation and patience.
Apr 22, 10:51 CDT
Update - We are continuing to investigate this issue.
Apr 22, 09:29 CDT
Update - We are continuing to investigate this issue.
Apr 22, 09:26 CDT
Investigating - We are currently investigating delays in connecting payment terminals to Ascend, which may result in timeouts. Transactions using Pay-By-Link are still processing, but may take longer than usual. Thank you for your patience as we work to resolve this issue.
Apr 22, 09:20 CDT
AscendPay Payment Issues
Resolved - In store and pay by link payments should be fully recovered. Any issues please contact Ascend Support
Apr 22, 08:20 CDT
Update - We are continuing to monitor for any further issues.
Apr 22, 08:19 CDT
Update - In Store and pay by link transactions should have significant recovery of services since 4:30pm ET. If payments are unable to process refresh and reattempt as funtionality is improving.
Apr 21, 16:42 CDT
Monitoring - We continue to experience intermitent payment processing issues. Please reattempt initating payment if it does not respond at first as they may go through as services are slowly recovering. Do not reattempt completed payments.
Apr 21, 12:59 CDT
Investigating - There has been an issue identified with AscendPay payment processing. Currently working with our payment processing partner to identify the extent of the issue and find a resolution ASAP.
Apr 21, 12:27 CDT
Apr 21, 2025
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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