Service health status

All Systems Operational

Phone support Operational
90 days ago
100.0 % uptime
Today
Phone Support - US ? Operational
90 days ago
100.0 % uptime
Today
Phone Support - CA ? Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
90 days ago
99.76 % uptime
Today
Ascend Pay ? Operational
90 days ago
99.63 % uptime
Today
Chase Payments ? Operational
90 days ago
99.64 % uptime
Today
Klarna - US ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.84 % uptime
Today
Ascend HQ ? Operational
90 days ago
99.62 % uptime
Today
Ascend Updates ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Multi-store ? Operational
90 days ago
99.64 % uptime
Today
Retailer Portal ? Operational
90 days ago
100.0 % uptime
Today
Stratus ? Operational
90 days ago
99.62 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Third-party integrations Operational
90 days ago
100.0 % uptime
Today
Facturama ? Operational
90 days ago
100.0 % uptime
Today
Fiskaly ? Operational
90 days ago
100.0 % uptime
Today
Locally ? Operational
90 days ago
100.0 % uptime
Today
QBP ? Operational
90 days ago
100.0 % uptime
Today
SmartEtailing ? Operational
90 days ago
100.0 % uptime
Today
Trek ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Updates ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Resolved - This issue has been resolved by Microsoft. Ascend should no longer be impacted. Please call our support line if you continue seeing problems. Thank you for your patience as Microsoft resolved this issue,
Oct 29, 18:42 CDT
Update - Microsoft has implemented a fix. They believe this will resolve the issue by 6:30pm CT. Thank you again for your patience during this time.

https://azure.status.microsoft/en-us/status

Oct 29, 15:00 CDT
Update - The Microsoft Azure issue is still impacting Ascend services. Microsoft is working on rolling back their last update in an effort to fix this issue. We will post any updates we receive as soon as we get them. Thank you for your patience as we work with our partners at Microsoft to fix this issue.
Oct 29, 13:25 CDT
Identified - We've identified an issue impacting Ascend functionality. Microsoft Azure, our cloud computing service, is down: https://downdetector.com/status/windows-azure/.

Ascend will have issues with most functionality until this is resolved by Microsoft. We will update this thread once we have more information.

Oct 29, 11:08 CDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.