Service health status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Phone support Operational
90 days ago
100.0 % uptime
Today
Phone Support - US ? Operational
90 days ago
100.0 % uptime
Today
Phone Support - CA ? Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
90 days ago
100.0 % uptime
Today
Chase Payments ? Operational
90 days ago
100.0 % uptime
Today
Klarna - US ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Ascend HQ ? Operational
90 days ago
100.0 % uptime
Today
Ascend Updates ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Multi-store ? Operational
90 days ago
100.0 % uptime
Today
Retailer Portal ? Operational
90 days ago
100.0 % uptime
Today
Stratus ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Third-party integrations Operational
90 days ago
100.0 % uptime
Today
Facturama ? Operational
90 days ago
100.0 % uptime
Today
Fiskaly ? Operational
90 days ago
100.0 % uptime
Today
Locally ? Operational
90 days ago
100.0 % uptime
Today
QBP ? Operational
90 days ago
100.0 % uptime
Today
SmartEtailing ? Operational
90 days ago
100.0 % uptime
Today
Trek ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Updates ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024
US Phone Support Scheduled Downtime
Completed - The scheduled maintenance has been completed.
Nov 20, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:00 CST
Scheduled - Our US Ascend Support team will be attending an all-hands meeting during this time, however we will have staff monitoring email and voicemail communication. Please leave a voicemail or email help@ascendrms.com during this time with a description of your issue. If you're having an emergency that prevents you from doing business, our team will return your call or email within 15 minutes. Thank you!
Nov 20, 12:05 CST
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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