Service health status

All Systems Operational

Phone support Operational
90 days ago
99.89 % uptime
Today
Phone Support - US ? Operational
90 days ago
99.89 % uptime
Today
Phone Support - CA ? Operational
90 days ago
99.89 % uptime
Today
Payment processing Operational
90 days ago
99.99 % uptime
Today
Ascend Pay ? Operational
90 days ago
99.98 % uptime
Today
Chase Payments ? Operational
90 days ago
100.0 % uptime
Today
Klarna - US ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.98 % uptime
Today
Ascend HQ ? Operational
90 days ago
99.97 % uptime
Today
Ascend Updates ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Multi-store ? Operational
90 days ago
99.97 % uptime
Today
Retailer Portal ? Operational
90 days ago
100.0 % uptime
Today
Stratus ? Operational
90 days ago
99.97 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Third-party integrations Operational
90 days ago
100.0 % uptime
Today
Facturama ? Operational
90 days ago
100.0 % uptime
Today
Fiskaly ? Operational
90 days ago
100.0 % uptime
Today
Locally ? Operational
90 days ago
100.0 % uptime
Today
QBP ? Operational
90 days ago
100.0 % uptime
Today
SmartEtailing ? Operational
90 days ago
100.0 % uptime
Today
Trek ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Updates ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Resolved - This incident has been resolved.
Aug 21, 10:37 CDT
Identified - The issue has been identified and a fix is being implemented.
Aug 21, 09:56 CDT
Investigating - We are currently investigating an issue where Ascend Pay terminals are generating errors and having issues processing payments. Our development team is working to identify the issue and resolve it as quickly as possible. Pay by Link transactions are reporting to process at a higher success rate.
Ascend Stuck? Hover over the icon on the taskbar and look to see if there's a little window Ascend wants you to close behind the screen.

Aug 21, 09:25 CDT
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.